Responsible Gaming at afa999

Problem gambling does not develop overnight. It typically progresses gradually, often going unnoticed by the player themselves until the consequences become significant. Awareness is the first step toward getting help. The following warning signs may indicate that gambling has moved from a recreational activity to a problematic one.

Common Warning Signs

• Spending more money on gambling than you originally intended or can afford;
• Chasing losses — continuing to bet in an attempt to win back money you have already lost;
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling;
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling activity;
• Feeling anxious, irritable, or restless when you are not gambling or when trying to cut down;
• Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties;
• Neglecting work, education, family responsibilities, or personal health because of gambling;
• Repeatedly trying and failing to cut down or stop gambling;
• Thinking about gambling constantly — planning the next session, reliving past wins, or strategising ways to win back losses.

If you recognise three or more of these warning signs in your own behaviour, we strongly encourage you to use afa999's self-exclusion or limit-setting tools immediately, and to consider reaching out to a professional counselling service. You are not alone, and help is available.

Setting a deposit limit is one of the simplest and most effective steps any player can take to ensure their gambling spending remains under control. afa999 encourages every new player to configure their deposit limits during or shortly after account registration, before they begin playing.

How Deposit Limits Work

You can set a deposit limit from the Responsible Gaming section of your account settings. Limits can be configured on three timeframes:

• Daily limit: The maximum amount you can deposit into your account in any 24-hour period;
• Weekly limit: The maximum amount you can deposit across any rolling 7-day window;
• Monthly limit: The maximum amount you can deposit across any rolling 30-day window.

You may set limits across all three timeframes simultaneously. The most restrictive applicable limit will always take precedence. For example, if you have a weekly limit of ৳5,000 and a monthly limit of ৳15,000, you will not be able to exceed ৳5,000 in any given week even if your monthly allowance has not yet been reached.

Changing Your Deposit Limits

Reducing your deposit limit takes effect immediately and cannot be reversed until the original limit period has elapsed. This prevents impulsive decisions made in the heat of a gaming session from being easily reversed. Increasing your deposit limit requires a mandatory 24-hour waiting period before the new, higher limit becomes active — giving you time to reconsider whether the increase is in your best interest.

Wager and Loss Limits

In addition to deposit limits, afa999 also offers wager limits (a cap on the total stake amount per bet or per session) and loss limits (a cap on the net amount you can lose within a defined period). These can all be configured independently or in combination. We recommend that all players set at least one active limit at all times as a safety net against impulsive overspending.

Requesting a Limit via Support

If you are unable to access your account settings or prefer to set a limit with the assistance of our team, you can email [email protected] at any time. Limit requests submitted via email are processed within 1 hour during standard operating hours and take effect as soon as they are confirmed. There is no minimum or maximum limit value — you can set any amount that feels right for your personal budget.

afa999 operates a strict 18+ policy. Gambling is an adult activity, and we take our responsibility to prevent underage access extremely seriously. No individual under the age of 18 years is permitted to register an account, make a deposit, place a bet, or use any feature of the afa999 platform.

Verification at Registration

During the account registration process, players are required to confirm that they are aged 18 or above by accepting our Terms & Conditions. We make clear at the point of registration that providing false information about your age is a serious breach of our terms and will result in immediate account closure and forfeiture of any balance.

KYC Identity Verification

All players are required to complete Know Your Customer (KYC) identity verification before their first withdrawal is processed. KYC documents include a government-issued photo ID such as a National ID Card, passport, or driving licence — all of which include date-of-birth information that we use to confirm the player is 18 or above. afa999 reserves the right to request identity verification at any point during a player's account lifetime if we have any reason to suspect the player may be underage.

Protecting Minors in Your Household

If you share a computer, tablet, or smartphone with children or young people, we strongly recommend taking the following precautions:

• Always log out of your afa999 account when you have finished your session, especially on shared devices;
• Do not save your login credentials in your browser's autofill on shared devices;
• Consider using parental control software to restrict access to online gambling websites on devices used by minors;
• Keep your afa999 account password confidential and do not share it with anyone, including family members;
• If you suspect that a minor has accessed your afa999 account, contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

Reporting Underage Access

If you have reason to believe that a person under the age of 18 has registered or is using an afa999 account — whether your own or someone else's — please report this to our support team immediately. We take all such reports seriously and will act on them without delay. Protecting young people from the harms of gambling is a responsibility we share with parents, guardians, educators, and the wider community.

If you need to speak with someone about a gambling concern, want to activate a player protection tool, or simply have a question about afa999's responsible gaming policies, our team is here to help. All responsible gaming enquiries are handled by trained staff who understand the sensitive nature of these conversations and treat every case with complete confidentiality.

How to Reach Us

The best way to contact our responsible gaming team is by email at [email protected]. When sending your email, please include:

• Your full name and the email address registered to your afa999 account;
• A brief description of your concern or the tool you wish to activate;
• Your preferred exclusion period if you are requesting self-exclusion;
• Any other information you feel is relevant to your situation.

We aim to acknowledge all responsible gaming emails within 2 hours and to resolve all requests within 24 hours (Bangladesh Standard Time, UTC+6). Urgent requests — such as immediate self-exclusion — are processed within 1 hour of receipt during all hours of the day and night.

Our Commitment to Confidentiality

All information shared with our responsible gaming team is treated as strictly confidential. Your details will not be shared with any third party except where we are legally required to do so. Seeking help for a gambling concern will not affect the security of your account or any pending withdrawals.

Updating This Policy

afa999 is committed to continuously improving our responsible gaming programme. This page is reviewed and updated regularly. If you have suggestions for how we can better support player wellbeing, please include them in any email to our support team — we genuinely value player feedback on this topic. The most recent version of this Responsible Gaming policy is always available at afa999.app/responsible-gaming.